Avaya aura experience portal handleiding

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The Avaya Aura Platform is cost-effective to implement and expand to match your growth objectives, with a browser-based console for managing all users and system connectivity enterprise-wide. Now in place at thousands of enterprises, the Avaya Aura Platform is based on open industry standards, supporting vendor interoperability
fileslib. Avaya Aura Experience Portal provides organizations with a single point of coordination for all automated voice and multimedia applications and services. This application supports Session Initiation Protocol (SIP), Internet Protocol (IP), Time-division multiplexing (TDM), or mixed environments.
Connect with customers in new ways, taking advantage of all the popular channels available with Avaya Aura® Experience Portal—including mobile, voice, video, email, and SMS text. Orchestrate a personalized interaction with each customer. Even when you have hundreds, thousands, or millions of customer connections, you can design and manage
1.2 Module Objectives. 1.3 Avaya Aura® Experience Portal (EP) Overview. 1.4 Experience Portal Feature Description. 1.5 Experience Portal Components. 1.6 Experience Portal – Voice Contact. 1.7 Experience Portal Overview – Email. 1.8 Experience Portal Overview – Email (continued) 1.9 Experience Portal Overview – Short Message Service
Avaya Aura® Experience Portal is an Omnichannel Customer Engagement with a Personal Touch. About Product. About Product. Description. Give Your Customers an Experience That No One Else Can. Engage with your customers when and where they want on the devices of their choice. Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

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